Privacy Policy

what information we collect

Personal information that we collect could vary, and is generally outlined in the contract and/or liability waiver you sign when you enter our facility and sign up. This information could include but is not limited to:

Contact details

  • Name
  • Address
  • Email
  • Phone number(s)
  • Emergency contact information

Personal details

  • Date of birth
  • Gender identity

Financial and transaction data

  • Purchase history
  • Account information
  • Credit/debit card information
  • Billing information

How Your Information is Collected & Stored

When you enter our facility for the first time, you are required to fill out the Pre-exercise Screen to help us identify any safety issues and who is using our facilities. This form is used to collect your information and when completed and processed is stored behind reception in secure file storage. 

When members sign up using printed forms such as the Membership Agreement and Direct Debit Form, once processed these are also kept behind reception in secure file storage. 

If you sign up online, your personal information is stored in the Mindbody system and is covered by both this and Mindbody’s Privacy Policy. 

Your personal information is stored for the duration of your active membership or for the period of time that you access our facilities. 

If your membership expires or is terminated, or you have not been present within our facilities for over 3 months, your information will be destroyed via secure document destruction at a facility under Hustle Wellness Club’s parent company. Until it is destroyed, it will be held behind reception in secure file storage.

Why We Collect Your Personal Information

Your personal information is used to process your membership and for the unlikely event of an emergency. We are also able to correctly process membership fees and other transactions using stored financial information. 

Your information is unlikely to be disclosed to any other company or organization outside of Hustle Wellness Club, except where indicated in the Mindbody Privacy Policy and only within the grounds of both Mindbody’s and this Privacy Policy.

How You can Access Your Information

If you wish to view or alter your personal information, you can ask the team at reception or send an email to admin@hustlewellness.com.au with your request.

how to lodge a complaint

If you think your information has been mishandled, you can lodge a complaint. This can be done by emailing us at admin@hustlewellness.com.au. After you have outlined your complaint, the appropriate manager will be informed. Your complaint will be handled with discretion and respect, and all complaints will be dealt with in a timely manner. After reviewing your complaint, the management team will contact you to inform you of the outcome and any disciplinary action that may arise as a result.

PERSONAL TRAINIER

Hustle Personal Trainers are essential for creating the best gym culture. They are the most present in the gym, so must always maintain professional but positive vibes, no matter who they are dealing with. 
Personal Trainers are representatives of Hustle, so we work together to bring the best out of everyone. 

Education

PTs are the professionals in their field, and their role is to provide correct information to their clients and guide them in a practical way to achieving their goals. Educating clients effectively starts with educating yourself correctly.

Example

You should be the best example of what you are teaching your clients. Living a life that reflects your own core values is a strong indicator of how experienced and valuable you will be to the client in reaching their goals.

Collaboration

Being a PT at Hustle is a collaboration between you, your client, and the gym. We all want the best for each other, and this symbiotic relationship helps create an ideal environment for achieving health and fitness goals.

If you believe you reflect these values, and are interested in finding out more about how to be a Personal Trainer at Hustle, click below to get in touch with our team!

Transform your body, transform your life with personal training.

Fill in the form below and one of our team members will get back to you with the right personal trainer based on the goals selected.